Are you the kind of parent, sibling or friend that is a last minute wrapper? Well, you are the perfect client for Tameka Fountaine, owner and principal shopper of Black Market – a personal shopping experience.
During the holidays, Black Market is offering shop, wrap and deliver or ship services and Christmas tree shopping and delivery services.
“We’ll get everything from the turkey, to the tree and the gifts under it and wrap them, too! We also do returns of those less than perfect gifts,” said Fountaine.
And if you’re like me and loath grocery shopping, Black Market is definitely for you. Fountaine does all of the hard work so you don’t have to.
“We’ll get everything from the turkey, to the tree and the gifts under it and wrap them, too!”
Black Market was born out of the pandemic. Fountaine was delivering for services such as Instacart and Shipt. She saw a need that was yet to be met and jumped on the opportunity.
“When the coronavirus lockdowns started and there was no information about how it was transmitted, lots of people turned to services like Instacart and Shipt to avoid exposure through shopping,” said Fountaine.
The demand on those services were so high that it caused system glitches and outages and inconsistent service from the hundreds of new contractors brought on because of it,” she said.
“These issues left a lot to be desired for the customers. And because contract shoppers were randomly assigned, service really was the luck of the draw.”
Customers liked Fountaine so much that they wanted to request her for all of their grocery deliveries and that’s how Black Market was conceived.
“Black Market offers clients both broader and more personalized services than can be obtained through the sites I previously worked for.”
According to the website, Black Market’s personal mission is to “provide high quality services for our valued clients. We go above and beyond to satisfy customers with specific needs and discriminating palates. Through open communication and relationship cultivation with our clients, we work hard to ensure satisfaction.”
So how does Black Market work? It’s a flexible model and it’s simple. Customers can set their appointments at least 24-hours before their desired delivery time via Black Market’s Facebook page or through the main website. Next, email the grocery or shopping list.
“New online/app ordering capabilities are currently being built out,” said Fountaine.
After working 20 years as an administrative assistant and the last seven years in human resources, Fountaine knows all about customer service.
“I really just want to make life easier for people by getting them the things they need on their schedule.”
“For me, it’s the relationships I get to develop with my clients. It’s through that relationship that I can find ways to best serve them,” she said.
“For example, if I know that a client works and has two kids with practice nights for extra curriculars twice a week, I can offer grocery shopping on the off nights and restaurant delivery on practice nights.”
The six-year Bradenton resident is off to a great start with Black Market. Fountaine is a great addition to this area and really cares about people.
“I really just want to make life easier for people by getting them the things they need on their schedule,” she said.
We can’t wait to see what she does in 2021.